Centre Open Mon-Fri  |  8:30am - 3:30pm  |   Centrelink Agency Open Mon-Fri   |   8:30am - 4:00pm   |   Closed Public Holidays   |    Tel:  07 5465 1889

Who we are


Our website address is: https://laidleycc.org.au


1. About This Policy
 
This Privacy Policy outlines how our organisation collects, uses, protects, and handles personal information submitted through our website. We are committed to safeguarding your privacy in accordance with Australian privacy standards.
 
2. Information We Collect
 
We only collect personal information that you voluntarily provide to us. This occurs when you fill out and submit any of the forms on our website:
  • Contact Forms: Name, phone number, and email address.
  • Membership Application Forms: Name, phone number, physical/postal address, and email address.
  • Volunteer Application Forms: Name, phone number, physical/postal address, and email address.
3. How Your Information is Processed (WordPress & Divi)
 
Our website is built on the WordPress platform and uses Divi form modules to capture your data.
  • No Database Storage: Information entered into these forms is not permanently stored within our WordPress website database.
  • Secure Email Routing: Once you click "Submit," the Divi form securely transmits your information directly to our designated, secure internal email account.
4. How We Use Your Information
 
We use the information collected through our forms strictly for the primary purpose for which it was provided:
  • Contact Enquiries: To respond to your specific questions, feedback, or requests.
  • Membership Applications: To process, evaluate, and administer your organisation membership.
  • Volunteer Applications: To assess your suitability, communicate regarding upcoming opportunities, and coordinate volunteer activities.
5. Third-Party Disclosure
 
We respect your privacy and have a strict policy against commercializing your data:
  • No Sale or Rent: We do not sell, rent, trade, or share your personal information with third-party marketers.
  • Service Providers: Your data is only handled by our internal team and our secure email hosting provider.
  • Data Location: Our website hosting and email servers are located in [Insert Country, e.g., Australia / the United States].
6. Data Security
 
We take reasonable steps to ensure your personal information is treated securely:
  • Encryption: Our website uses SSL/TLS encryption (HTTPS) to protect your data while it travels from your browser to our forms.
  • Access Control: Access to the secure email account receiving these forms is strictly limited to authorized personnel who require it to perform their duties.
7. Your Rights: Access and Correction
 
You have the right to request access to the personal information we hold about you, or to ask that we update, correct, or delete it from our email records.
To make a request, please contact us at: info@laidleycc.org.au
 
8. Complaints
 
If you believe we have breached your privacy rights, please contact us directly using the email above so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.